When you need an honest,
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our process

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Connect.
In this initial phase, you’ve made contact with us via our website, email or phone because you need advice. This is our chance to understand your requirements and what you'd like to achieve. We will simply talk to you openly about your business challenges and see if we can find a way to meet them. If you are interested in further engaging with us, we can schedule an initial introductory meeting.
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Discover.
At this initial introductory stage we want to get a better understanding of your challenges and what you want to achieve. This sets the foundation of our working relationship and how you want to engage with us.
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Define.
This is an essential stage of the process where we start looking at designing and planning our engagement with you. We talk through your needs and challenge you on some of the details so we can further define what success will look like, but also ensure we are on the same page, heading in the same direction, and understand your ultimate goal.
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Prci Engaged
Engage.
It’s time to get involved – you introduce us to the key stakeholders within your organisation and we introduce you to our team. It’s also where we start workshopping with you to understand your challenges in much more detail and talk openly to the people within your business.

We want answers to questions such as who holds your business knowledge? What processes are working or need improvement? Will your employees feel informed, supported and empowered to do their jobs once these changes occur?

When we say ‘talk openly’, we aren’t just liaising with the project team – it’s here where we start to engage with your people and begin that journey to digital transformation and start that road to acceptance of change.
Prci Engaged
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Design.
With a shared objective, we can now go away and build on our ideas. Incorporating all the learnings and insights from those earlier stages of the process, we will be able to come back to you with a solution to brainstorm. Collaborating on this together, we will ask for honest feedback and make adjustments along the way so we can deliver an end result that works. It’s invaluable that your business and stakeholders are as involved as they can be during this design process so that the final implementation produces an effective outcome and hits the mark on those initial challenges you came to us for.
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Prci Refine
Refine.
Once we finalise the design and outline an effective delivery program, we will present the implementation proposal costings and timelines. You will have an indication of how much it will cost to implement, together with some tasks that are required to get the project moving forward. It’s at this time we will go into as much detail as necessary to ensure you fully understand the process and are comfortable giving us the greenlight.
Prci Refine
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Implementation.
It’s time for us to drive your business onward and upward by implementing the digital strategy and integrating our effective solutions.
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Ongoing Partnership.
What we do from here depends on you.

Reaching the solution and implementing it is only the beginning. We want to build on your success and make a positive difference to your business performance both now and in the future, whether you choose to use us for ongoing support or not.

We offer a range of consultancy services to ensure that your pathway to success stays on track, your IT concerns are met on demand, and offer expert assistance to guarantee you are getting the most value out of your IT investment.

We are ready to start the process, are you?
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