Government entities in Australia generate millions of records each year, capturing the essence of decision-making processes, service delivery, and the creation of public policies. The significance of records management cannot be overstated, as it serves as the backbone of accountability, transparency, and informed governance within these organisations. In this article, we will delve deeper into the importance of records management and shed light on the criticality of complying with specific requirements at the federal, state, and local government levels. 

Understanding records management

Records management is a systematic practice that revolves around classifying, organising, and maintaining all records created or received by an organisation. Within government entities, this practice is of paramount importance, ensuring the integrity, visibility, and accessibility of vital records. 

The benefits of effective records management for government organisations are vast: 

  • Ensuring Compliance: Government entities operate under a multitude of laws, policies, and regulations. Effective records management ensures that records adhere to these requirements, mitigating the risk of legal disputes and potential penalties. 
  • Efficient Retrieval: A well-structured records management system allows government officials to access the information they need promptly and efficiently. This ensures that decision-making processes are well-informed and supported by accurate data. 
  • Promoting Accountability and Transparency: With records properly managed, government entities can be more transparent about their actions, fostering public trust and confidence in the administration. 
  • Providing Evidence: Records are invaluable evidence of past decisions and actions. In legal proceedings or audits, well-maintained records act as a reliable source of evidence, safeguarding the interests of the government organisation. 
  • Ensuring Continuity and Disaster Recovery: In times of crisis or disaster, records management becomes crucial for ensuring the continuity of government operations. Properly preserved records serve as a foundation for effective disaster recovery strategies. 
  • Supporting Digital Transformation Initiatives: As government organisations embrace digital transformation, records management plays a vital role in transitioning from physical to digital records, ensuring data integrity and security. 

Complying with specific requirements at different government levels

Australian government entities face a complex web of regulations at the federal, state, and local levels. Complying with these specific requirements is vital for maintaining proper records management. Some of the key regulations and guidelines include: 

  • Australian Government Records Management Standard AS ISO 15489.1-2017: This standard sets the framework for records management practices at the federal level, ensuring consistency and compliance across government agencies. 
  • Archives Act 1983: This federal legislation governs the management of Commonwealth records and emphasises the importance of preserving historically valuable records. 
  • General Retention and Disposal Schedule (GRDS): Issued by the National Archives of Australia, this schedule provides guidelines for disposing of records that no longer have ongoing value, while preserving those with enduring significance. 

In addition to federal regulations, each state and territory government has its specific requirements and guidelines for records management. Some examples include: 

  • Standard on Records Management issued by State Records NSW. 
  • Victorian Electronic Records Strategy (VERS)  issued by the Public Records Office of Victoria. 
  • Records Governance Policy issued by the Queensland State Archives. 

Furthermore, local government entities must also comply with specific regulations set forth by their respective states or territories. 

Calling on our expertise

As an Information Management expert within a government organisation, the task of managing and maintaining records can be challenging, especially with the ever-changing landscape of information management. To navigate through the intricacies of records management and harness its benefits fully, it is crucial to seek expert guidance. 

Inform offers specialised services in information management, tailored to meet the unique needs of government entities in Australia. Our team of experienced professionals understands the nuances of records management regulations and best practices at federal, state, and local government levels. 

By partnering with Inform, government organisations can benefit from the following services: 

  • Records Management Strategy: Developing a comprehensive records management strategy that aligns with government requirements and enhances efficiency in record-keeping.
  • Compliance Audits: Conducting thorough compliance audits to ensure that government entities meet the necessary regulatory obligations for records management. 
  • Digital Transformation: Assisting in the transition from physical to digital records, ensuring data integrity, and facilitating secure data storage. 
  • Training and Workshops: Providing tailored training and workshops to empower staff with the knowledge and skills to implement effective records management practices. 


As an Information Management expert within a government organisation, your role in records management is pivotal to upholding accountability, transparency, and evidence-based decision-making. Complying with specific requirements at the federal, state, and local government levels ensures that records remain accessible, retrievable, and preserved, safeguarding the interests of the government and members of the community alike. By implementing effective records management practices, government organisations can proactively manage their information, promote good governance, and deliver high-quality services to the public. 

To optimise the benefits of records management and address the unique challenges faced by government entities, consider leveraging the expertise of Inform. Our specialised services in information management can enhance your records management strategy and empower your organisation to thrive in the complex landscape of modern governance.